A website is not finished on launch day. Prices change, products sell out, a form recipient leaves the company, a platform update moves something, a feed from eBay or an inventory system stops at 3 a.m. Managed hosting means somebody whose job it is notices those things before your customers do, and fixes them.
What is included
Our hosting and technical management covers:
- Managed hosting on the platform the site was built for (for our builds, Wix’s hosting), including the domain connection and HTTPS.
- Routine maintenance: platform updates, dependency updates, security headers, and fixing anything an update breaks.
- Platform and operational monitoring: a daily check of the pages that matter, the forms and any data feeds.
- Troubleshooting when something misbehaves, from a broken checkout step to a product that will not show.
- A set number of IT support hours every month for changes you ask for: new pages, copy edits, new products in bulk, a new form, a report. The number is agreed in the proposal; extra approved hours are billed at an hourly rate stated up front.
- One point of contact. You call or email us, not a help desk.
Daily checks that do not cry wolf
Every managed site gets a scheduled check that runs in the cloud, not on anybody’s laptop, so it keeps going when our computers are off. It opens the key pages and checks they answer quickly, confirms that data syncs ran and how many items changed, and looks for errors in the logs.
The rule for alerts is simple: only real, actionable problems. A slow minute at 2 a.m. is not a problem worth a message. A product sync that failed, a page that returns an error, or a form that stopped delivering is. When a problem is fixed, one short “fixed” note follows, so nobody is left wondering. The automations page explains how these alerts and reports are built.
How changes reach the live site
Every change follows the same path: made in the code or the data, built, released to the hosting, then checked on the live address. A change is not “done” because it works on a developer’s computer; it is done when the real site shows it. Each release is recorded with the date and what changed, so there is a history if anything needs to be undone.
Backups and records
The site’s code lives in a private repository, so the site can be rebuilt on a new computer from scratch. Products, orders, photos and form messages live in the platform’s cloud, not on our machines. Secrets such as API keys stay in the platform’s secret store, never in the code or in emails, and the project’s README lists each one by name and where it lives.
Security and accessibility upkeep
Security headers, safe handling of any outside content, staff areas that check the user’s role on every request, and a scan for leaked keys before every release are part of normal maintenance. Accessibility reviews against WCAG 2.2 AA can be added as their own monthly service; see accessibility maintenance.
A short monthly note
Once a month you get a plain-English summary: visitors, form leads and orders, the pages people found you through, what we fixed or changed, and anything that needs a decision from you. No dashboards you have to learn.
Who this is for
Managed hosting suits businesses that depend on the site for orders or leads and do not have a developer on staff: online stores with data feeds, contractors whose phone rings from the site, and clubs or organizations whose members log in every week. If your site is a simple page you rarely change, we will tell you that a lighter arrangement may be enough.
Where it fits
Most clients start with a build, such as an online store or a contractor website, and continue with managed hosting afterwards. Some come to us with a site someone else built that nobody is looking after. Either way, we begin with a full check of the current site so you know where it stands. See how we work for the full process.
